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Refund policy

Return & Exchange Policy

Return Window (48 Hours)
You have 48 hours from the time you receive your abaya to request a return or exchange.

Returns (Damaged or Defective Items)

Eligibility: Only genuine defects or damage qualify for a return.
Video Proof Required: Email us a clear video of the defect at tarhaabayas@gmail.com.
Condition: Item must be unworn, unused, with tags attached, and in its original packaging.
Approval & Shipping: Once approved, we’ll send you a return shipping label and instructions. Items returned without prior approval will not be accepted.

Exchanges (Size Issues Only)

Eligibility: If you ordered the correct size but it doesn’t fit, you may exchange within 48 hours.
Video Proof Required: Record a short video showing the abaya on you and email it to tarhaabayas@gmail.com.
Process: After approval, ship the abaya back to us (address below) and we’ll send your replacement.

Return & Exchange Address

Citi Housing Phase 1
U‑Mart Paris Plaza, 1st Floor
Gujranwala, Punjab, Pakistan

Refunds

Timing: Refunds are processed to your original payment method within 10 business days of our inspection.
Delay Follow‑Up: If more than 15 business days have passed since approval, please contact tarhaabayas@gmail.com.

For any questions, reach out at tarhaabayas@gmail.com. We’re here to make things right.